Jan 122010
I have got a mobile phone – Samsung D500 with Bluetooth. Before I had no problems with browsing other mobile phones files and sending files by Bluetooth, but in last few days I have this problem. It is still possible to browse my mobile’s files using other phones and send files to my phone. And also I can connect to other phones with Bluetooth but when I try to browse files, it tells me “Connection Fail”. Have you had any such problem with your phones or do you know anything about the reasons that may cause this? I just want to add that my phone is quite new, I’ve used it only about 1 month. Thanks in advance.
This sounds like a technical/hardware problem. You can reach (Level 2) support at Samsungby calling 888-987-4357 and requesting L2 support. They will ask you a million questions first, so be ready. Also VIP: DO NOT CALL ON THE DEVICE IN QUESTION! They will make you hang up and call back on a land line or other cell phone. Your problem may be a directory issue, or FTP issue, both will require diagnosing to determine if the handset is defective. I own a Samsung A-940 with Bluetooth 2.0. I had similar issues, but Samsung is still best-suited to help you. Good luck.